Are your BPMS supported BPM projects consistently successful?
Ask yourself:
Do your process improvement teams follow the same approach for each project?
Do you have multiple business areas using BPM and at least thinking about using a BPMS?
Could your BPM and BPMS project teams benefit from structure, approach, technique, and data collection consistency?
Do you believe your BPM teams have a good way to deal with performance management in the business operations they design?
Is performance measurement based on KPIs and CSFs? Is measurement formal and agreed on by all involved?
Do you have confidence in the approach that is being taken with BPM and possibly a BPMS?
Do the resulting models and supporting information fit together to show you a bigger picture of the business?
Are results of BPMS supported BPM projects outstanding or simply adequate?
Are these projects simply technical solutions to business issues?
What do the business managers and their staff think of the results of past BPM or BPMS projects? Were they happy with results?
Do your project teams try to apply IT methods that don’t really fit into BPM projects?
Do you have BPMS vendor methods that focus on the technical side – using their tools?
Are you happy with the results of your BPMS investment and your journey into BPM?
Do improvement projects really improve much – do they make a difference?
Is the risk of failure or limited success acceptable?
If these issues are not a concern, you are fortunate. If they are a concern, you may need to do something about it.